Tickets Policy

TicketsQueen is an online marketplace to find hard-to-get tickets available to anyone providing quality customer service. Ticket prices on our site are determined by supply and demand (market value) by ticket specialists (the sellers). Since supply and demand are what drive the prices, today the prices can be low and tomorrow they may be higher, it can always change.

Customers use our services not only because we have friendly customer service, leading security and a money-back guarantee – they also come to us since it's so difficult to get tickets from the primary sources – especially for the biggest matches. So this is why that hard-to-get tickets are listed by the sellers above face value. Keep an eye out for deals though – sellers also provide tickets below face value when the market is full of tickets.

You can read more about us in our About Us section, however, this section is to let you know what you're agreeing to when you place an order with us.

A contract (“buyer agreement, contract”) has been deemed as made between and the buyer ("you, your, the client") when the client has confirmed requirements, by any medium and has accepted the order and provided a confirmation email.

The following terms and conditions along with any other policies or guidelines posted on this site shall govern your use of this site. If you visit our site or make a purchase, you are agreeing to the following terms and conditions. Please read through them before placing your order.

Using a credit card?

We accept most major credit cards. Your billing address will be verified with your credit card company so please be certain to use the exact address where your statements are sent otherwise your order may get rejected. Please be aware that purchasing by credit card does not entitle you to cancel your order or grant you any variances from our terms and conditions. Any attempt to defraud us will be responded to with legal action to recover all losses and legal fees. If you have an issue regarding your order, please contact our customer service first as we're there to assist you.

All purchases are final

Refunds are only possible when an event is cancelled and not postponed or rescheduled. Under the extraordinarily rare circumstances in which an event is cancelled or government restrictions on stadium capacities are implemented, will refund everything except for the service fee (variable processing & administrative expenses). A credit, in the form of a voucher code, for the full value of the service fee, will be provided to customers for application towards future orders, voucher has no time limit. The value of the refund is for the price of tickets and shipping only, as has the right to retain its booking fee to cover variable processing and administrative expenses, under Consumer Law. If an event has been cancelled and not rescheduled, you will be contacted by our customer service to arrange your refund. In the rare event, a customer does not receive their tickets in time for a match (for an event that is not cancelled), a full refund will be issued to the buyer.

Currency & pricing

To make it easier for customers to buy from our site the prices will be in GBP amount. Tickets are priced at the current market value and are subject to change at any time without notice. All prices are guaranteed at the time the payment is approved.

Your order

We send you a booking email immediately after your order is successfully placed. Please never assume your order is cancelled simply because you haven't received an email. In fact, it's likely your order has gone through, the email is in your junk box or lost in cyberspace and we're arranging to have your tickets delivered. Please contact us if it's not clear to you if your order has been confirmed or not. Online orders placed over the weekend or after business hours may not be processed until the next business day. The seating charts on the site are there to serve as a guide when purchasing tickets but do not guarantee exact section and/or row locations. We work with many ticket specialists who list tickets for sale on our website. While we work hard to keep the listings accurate, we cannot be responsible for typographical errors. If an error is found while processing your order you will be notified and provided with other available seating choices. Please check your tickets carefully once they arrive.

The seller reserves the right to upgrade customers seat(s) should the seat(s) they order become unavailable or in the event that a seller defaults. Tickets can however never be downgraded without the consent of the buyer or at an agreed discount. The hierarchy of seats (worst to best) are as follows: Short Side Upper Tier, Short Side Lower Tier, Long Side Upper Tier, Long Side Lower Tier, VIP and hospitality categories.

Dates & times

Event dates and times are always subject to change. In fact, it happens frequently, so it's important that you check with the venue or local media regularly for the correct time and date – yes, sometimes they will move the date of the matches. When you make a purchase for a specific event, you are purchasing tickets for that event regardless of the date/time that it is played. We have absolutely no control over this whatsoever so we cannot offer refunds if there are changes to the dates and times. All times listed on the website are local to the area of the event. With this in mind, please carefully consider your desire to purchase before placing your order. If you are arranging airfare it’s advisable to purchase a flexible fair to allow changes should the date of the event change.


Deliveries depend on the format of the ticket. These can either be regular physical tickets or in most cases, tickets tend to be released by the clubs in an electronic configuration. The most common ticket formats nowadays are either PDF files or Mobile Tickets.

Electronic formats

PDF files are usually sent out between 24/48 hours prior to the event date for our customers to print at home at their own convenience. Mobile Tickets are QR codes that are usually transferred 24/48 hours before the match and, depending on the club or federation responsible to release them, our customers may be required to download an application in order to receive them and present at the stadium gates. In both cases, specific instructions are always emailed to the buyer depending on their ticket selection.

Paper tickets

Deliveries are usually made via Royal Mail and all deliveries will require a signature. We send you an email to let you know when your tickets are shipped and you can expect them to arrive within 48 hours (usually 1 day). 

Because football tickets are typically printed and released by the teams very close to the time of the match (often just 3 days before or on the day of the match), international delivery may not be possible and your tickets will have to be delivered locally (to your home or your hotel the day/night before the event). Please notify the hotel reception desk/concierge so they are expecting to accept the delivery on your behalf. It is your responsibility to be available to accept the delivery. You also agree to provide us with a secure delivery location and authorise anybody at that address to act on your behalf to accept delivery of the package. This is absolutely required in order for us to manage the logistics of delivery for so many fans in so many different cities.

If you have not received your tickets 24 hours before the event date, please contact us during normal business hours by email: sales [at]

The shipping providers do not offer any reroutes on shipped items. Therefore, the courier must deliver it to the original address on the package. If you have any specific delivery requirements, please make those arrangements when you place your order.

Normally, tickets are sent to your credit card billing address. As previously mentioned, the billing address will be verified with your credit card company so you must use the exact address that your statements are sent to.

If you require the order to be sent to an alternate address, we will require a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used for authorisation. This is done to protect us both against fraud.

If for any reason your tickets are returned to the seller or could not be delivered, we will attempt to contact you to arrange for another delivery attempt. If you are unavailable or you refuse delivery of your tickets, the seller will place the tickets back for sale on consignment and act as your agent to attempt to recover some or all your costs. You have the right to set the asking price for your tickets, however, if no communication can be made the seller will price them appropriately in an attempt to recover as much of your money as possible. In some cases, this could be substantially less than what you originally paid. At any time, you have the right to request your tickets to be sent back to you.

We cannot take responsibility under any circumstances for the timely delivery of your consignment tickets.

Lost or stolen tickets

After you receive your tickets, please keep them out of the sunlight, in a cool, safe place. Please note that direct sunlight or heat can damage some tickets. Tickets cannot be replaced if they are lost, stolen or damaged.

Disclaimer provides an online marketplace only and is not the seller of, and does not take responsibility for, any tickets sold through the online marketplace.

The client hereby acknowledges that will not be liable for any misrepresentations, negligence, contractual harm or loss of any kind whatsoever suffered by the client or any due to any act or omission by or on behalf of any third party.

In any event, shall not be liable for death or personal injury suffered by the client or its guests arising out of the booking. This limitation of liability shall also extend to any loss or damage sustained by property or belongings of the client or any of the client's guests or for any further costs, demands or expenses incurred or suffered by the client arising out of the booking. will not be liable for any cancellation of or alteration to the booking or any loss or damage to the client arising out of circumstances beyond its control including but not limited to any act of God (rainout, earthquake, flood, epidemic, etc.), war, terrorism, strike, lockout or government regulation.

Postponed event

If an event is postponed the tickets will be honoured for the new date of the show. New tickets will not need to be issued. If you cannot make the new date, we cannot cancel the booking or offer any refunds.

Site disclaimer is a private ticket agency, incorporated in the Isle of Man and is not affiliated with any box office, artist, sports team or venue. We are not affiliated nor endorsed by any of the artists, teams, venues or organisations listed on this site.

The provision of entertainment packages and related hospitality services by is expressly conditioned upon the booking terms and conditions set forth below (also referred to as the "contract"). Any terms and conditions proposed by you in addition to, or in conflict with these booking terms and conditions, are expressly rejected by

The buyer agreement

This buyer agreement shall constitute a binding agreement and contract between you, your company and; you accept the terms and conditions of this contract when you confirm the requirements of your order in writing, by either a booking form, letter, email, purchase order or facsimile.

If any legal proceedings of any nature are brought by because of breach of or to enforce or interpret any of the terms of this contract, shall be able to recover from you it's reasonable solicitor’s fees and other associated costs; this contract, together with the description of services provided by on its invoice constitutes the entire agreement between the parties and replaces and supersedes all agreements, promises or understandings, whether written or oral and cannot be modified unless in writing and signed by the General Manager of